How to return Warranty Claims

 

A Warranty Claim is classed as a defect in the instrument that develops as a result of poor workmanship or a defect caused in the manufacturing process.

Warranty Issues Include:

-Lacquer bleeds

-Instruments not working on arrival

-Joints too tight on clarinets

-Keys not opening on arrival

-Valves stuck on arrival

 

If you believe your instrument to have a manufacturer defect, we will arrange to collect the instrument from an address and time convenient for you. If however, when this is returned it is not found to be a manufacturer defect, we will charge £15.00 collection and redelivery fee as well as the cost of the repair. All goods are assessed by our Technician. If a manufacturer defect is found we will then liaise with the manufacturers to resolve the problem as quickly as possible.

If you wish to return an instrument to Normans for examination, please call or email our Customer Service Team to arrange a collection and obtain a Returns Reference Number.

 

Telephone: 0845 688 0422 Email: support@normans.co.uk

Please include a copy of our Goods Return Sheet and include the Reference number given to you.

Download our Goods Return Sheet

 

Please note it is imperative that you package your instrument adequately as we will not accept liability for additional damage caused in transit due to poor packaging. Our courier may also refuse badly packaged goods. We will attempt collection once at our expense but if this fails due to bad packaging, customers not being in or any other problem beyond our control, you will be charged for any subsequent collection attempts. Alternatively, it would be your responsibility to return the goods to us in a satisfactory condition.

 

 

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