Returns Centre
If you need to Return goods to us for any reason we try and make the process as easy as possible. Please select from the options below.
How Do I Return an Item?
If you would like to return an item to us then please complete our online Returns Form. A member of our Support team will then contact you (usually within the next working day) to provide full details of what happens next.
Once your item is received back in our warehouse it will be checked over/booked in and, assuming it meets the terms and conditions outlined below, our Support team will process a full refund, including your original delivery charge.
Returns
We offer a 30 day return period for any items ordered that are no longer required or have been ordered in error. Please complete our online Returns Form to notify us of your intention to return within 30 days from receipt of your goods (not the invoice date). The goods must be in an as new condition and returned with the original packaging.
Please note the following exclusions, these items cannot be returned under our Returns policy:
- Special Order/Bespoke items that have been ordered in specifically for you or modified to your personal requirements. ie. Items we do not normally carry in stock.
- Computer Software, CD's and DVD's that are unsealed or have been registered.
- Opened/used mouthpieces or reeds.
- Items purchased in Store or via Websites/Marketplaces other than Normans.co.uk.
A re-stocking fee may be applied when goods are not returned back to us in their original packaging. Please note, any items that are damaged whilst in your possession will not be eligible for return.
We ask that all goods are inspected fully on receipt to check for any potential transit damage. Our warehouse team will ensure that your order is packaged securely and appropriately but occasionally we do encounter damage caused by our delivery partners.
In the unlikely event that you receive a damaged item please report it to us using our online Returns Form. A member of our Support team will then contact you to provide full details of what happens next.
Please note that any goods that are reported transit damaged after the initial 48 hour period may need to be returned to us for assessment before a replacement is offered.
Faulty Good/Claims Under Warranty
If you believe your instrument to have a fault/manufacturer defect, please report it to us using our online Returns Form. A member of our Support team will then contact you to provide full details of what happens next. Rest assured that our team will endeavour to resolve your issue with the least possible inconvenience.
You have 30 days to exercise your right to return any faulty or damaged goods at no cost.
Packaging Your Return
Terms & Conditions
- Special order/Bespoke items that have been ordered in specifically for you or modified to your personal requirements.
- Computer Software, CD's and DVD's that are unsealed or have been registered.
- Opened/used mouthpieces or reeds.
- Items purchased in Store or via Websites/Marketplaces other than Normans.co.uk.
Extended Returns
In addition to our normal policy we are offering an extended return date for all items purchased during November and December 2020. If you are intending to return an unwanted gift, please notify us as soon as possible by completing our online returns form.
Christmas returns will be accepted until the 31st of January 2021