If you need to Return goods to us for any reason we try and make the process as easy as possible. Please select the reason for your return from the options below for instructions on what to do next.
We offer all UK customers Free Returns on orders placed through our website.
Goods Received but No Longer Required
Please note the following exclusions, these items cannot be returned under our Returns policy:
- Special Order/Bespoke items that have been ordered in specifically for you or modified to your personal requirements. ie. Items we do not normally carry in Stock.
- Computer Software, CD's and DVD's that are unsealed or have been registered.
- Opened/used mouthpieces or reeds.
- Items purchased in Store or via Websites/Marketplaces other than Normans.co.uk.
A re-stocking fee may be applied when goods are not returned back to us in their original, unused condition. Any original delivery charges will not be refunded.
Goods Damaged in Transit
In the unlikely event that you receive a damaged item please report it to us using our online Returns Form. A member of our Support team will then contact you (usually within 24 hours) to provide full details of what happens next.
Please note that any goods that are reported transit damaged after the initial 48 hour period may need to be returned to us for assessment before a replacement is offered.
Faulty Goods/Claims Under Warranty
You have 30 days to exercise your right to return any faulty or damaged goods at no cost.
If you are local to our store and wish to bring the faulty item in personally then please contact a member of our support team before visiting. Depending on the nature of the problem, they may be able to arrange to have it replaced whilst you wait. Our sales team are unable to process returns/exchanges without prior