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Terms & Conditions

Terms and Conditions
1. Use of the Normans Website All products are sold subject to the terms and conditions listed here. Please read them carefully before using the website. By using the Normans.co.uk site you signify your agreement to be bound by these terms and conditions.

2. Order process To place an order you will be guided through a series of simple steps on our website. Payment details are taken from your card. Following this, we will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from Normans Ltd. Order acceptance and the completion of the contract will take place on the dispatch to you of the goods ordered unless we have notified you that we do not accept your order. Non acceptance of an order may be due to: the product being unavailable, non-authorisation of payment or identification of an error in pricing or product description.

3. Payment Payment for goods can be made by any method indicated on our website. Payment should be made and funds cleared before goods have been dispatched. If we unable to supply any goods, we will inform you at the earliest time and a full refund will be given if you have already paid for the goods. Payments made is Euros will be processed in £GBP, and may differ from the estimate given. You may also be subject to an additional charge from your finance provider.

4. Delivery As your goods are dispatched from our warehouse will send you a dispatch confirmation email. The creation of the contract between you and us will take place at the point the goods you have ordered are dispatched from our warehouse to be delivered to the designated address.

5. Description of goods We have made every effort to display the products featured as accurately as possible. However, we cannot guarantee that your monitor’s display of the colour, texture or detail of the good will be exactly the same as the actual product. We try to ensure that prices are up to date and accurate but very occasionally an error may occur. If this should happen, we will correct the price and ask you to confirm whether you still wish to purchase the goods at the correct price. If we are unable to contact you we will treat the order as cancelled. We will not accept an order if there is a pricing error.

6. Cancellation of goods You are entitled to cancel your order you have placed. You may exercise your right up to 14 days, starting from the day after the goods were received. If you cancel an order after the goods have been delivered you must send them back at your own cost or you will be charged the actual cost of collecting them. The goods must still be in ‘as new’ condition. Please follow the procedure set out in our Returns procedure.

7. Normans 5 Year Warranty
7.1. The Normans Five Year Warranty applies to all products, with a checkout value over £150, purchased on or after 20th October 2011 - subject to the following conditions.

7.2. In addition to the manufacturer's standard warranty period, we guarantee that all products will be free from manufacturing defects for five years from the date of purchase - subject to the conditions below.

7.3. Defective products will be repaired free of charge or, at our option, replaced by a fully functional equivalent (in some cases a later version) providing that the products are returned to us, delivery paid and suitably packaged within five years from date of purchase, together with a copy of the original sales invoice.

7.4. All products are guaranteed for this five year period provided that:

  • Products are not designed for short term usage or have a natural short life span.
  • Products have not been subject to damage or loss from ordinary use.
  • The manufacturing defects do not relate to a cosmetic or finish fault (including silver plate or lacquer issues) as these are not covered by our 5 year warranty.
  • The products have not been subject to abuse, mishandling, used beyond the limits specified by the manufacturer or Normans and you have complied with the instructions contained in the manual and any technical instructions for use of the products including those relating to maintenance and care.
  • The products are not powered with an unsuitable power supply, power source or battery or subject to adverse environmental conditions.
  • The products have not been altered by you and any fault in the products have not been caused by use of accessories and /or supplementary or replacement parts which were not original components of the products.
  • Any repair or replacement of a defective product within the five year period will not renew or prolong your guarantee beyond the original period.
  • The products are not wireless microphones, wireless instruments or monitoring products, computers, laptops or computer peripherals/software, as these are not covered by our 5 year warranty.
  • In the event that you delay in notifying us of the defect in the product and additional damage is caused by that delay, we reserve the right to reduce our liability accordingly. The above provisions and exclusions do not affect your statutory rights.
  • The products were purchased directly from Normans Ltd and not via a third party marketplace such as Amazon, eBay or Tesco.
8. Exports If you are ordering from overseas you may be subject to import duties and taxes, which occur once the goods reach the specified destination. Any additional charges incurred at this point are your responsibility and must be borne by you. For further information please contact your local customs office as policies differ from country to country.

9. Waiver If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. 

10. Divido Finance

Consumer credit service provided by Divido in association with Shawbrook Bank. Divido Financial Services Ltd is authorised and regulated by the Financial Conduct Authority, Permission Number 628253. For more information please refer to our frequently asked questions or visit https://www.divido.com/for-customers/.


WEEE Customer Information

Information on the Waste Electrical and Electronic Equipment Directive (WEEE Directive)

All Electronic and Electrical Equipment (EEE) placed onto the market from January 2, 2007 must be marked with this symbol to indicate that it is covered by the WEEE Directive, the provisions of which require that producers or manufacturers of EEE become liable to pay for take-back treatment and recycling of end of life equipment (WEEE):

What are Normans’ obligations according to the WEEE Directive? 
As a distributor of EEE Normans, must facilitate the take-back of household WEEE from UK consumers and has decided to fulfil its obligations in this area by joining the Government approved "Distributor Take-Back scheme" (DTS) set up by Valpak. By joining the Valpak scheme Normans is contributing to the establishment of a network of Designated Collection Facilities (DCF) where consumers may dispose of their WEEE free of charge for recycling and treatment in an ecologically sound manner. In this way Normans can ensure that WEEE is disposed of by customers in a way that optimizes its re-use and recycling. The recycling and treatment of WEEE itself is part of the producer's obligation under the WEEE Directive. As a consequence of our membership of the Valpak scheme Normans will not accept returns of household WEEE itself and cannot accept WEEE returns for recycling, neither do we make arrangements for its collection.

How does Normans ensure safe disposal of my WEEE? 

Normans has decided to join the Distributor Take-Back scheme (DTS) commissioned by the British Retail Consortium. This scheme is run by Valpak who are officially approved by the Government. As part of this scheme we ask that you take your old piece of equipment to a designated collection facility (DCF) run by Valpak in your area. An online search facility to help you identify a DCF near you is available on the following website: 
www.recycle-more.co.uk

Are there any other ways of disposing of my old electronic equipment? 

If your old piece of electronic equipment is still in a good working condition or could be repaired for further use, please consider donating it to a charitable organisation or by giving it to someone else in need. By extending the lifetime of your old equipment you are also contributing to the efficient use of resources and avoiding additional waste.
Please note that from July 1, 2007, it will be possible for you to dispose of your WEEE and ensure that it is recycled. EEE may contain hazardous substances which, if exposed, may have a serious detrimental effect on the environment and human health. That is why all WEEE that you volunteer for recycling will be specifically collected and treated by designated local waste facility centres and by licensed WEEE compliance schemes. By ensuring that you dispose off your old electrical and electronic equipment according to the new WEEE legislation you are helping to preserve our natural resources and protect human health.
 
What is the WEEE Directive? 
The production of electrical and electronic equipment is one of the fastest growing domains of manufacturing in the western world, and with broad consumer take-up of products in this area, there is also a mounting issue of waste. In June 2000, the European Commission put forward proposals to address this issue, and in December 2002 these were passed as the EU Waste Electronic and Electrical Equipment (WEEE) Directive. 

For the UK, the WEEE Regulations were laid before Parliament on December 12, 2006. The main requirements and obligations on producers and distributors of Electronic and Electrical Equipment (EEE) came into effect from July 1, 2007.
The major provisions of the WEEE Directive are:
All manufacturers (or anyone else selling a product on the market in the EU) are liable to pay for take-back, treatment and recycling of end-of-life equipment.
Improve re-use/recycling of WEEE.
Ensure the separate collection of WEEE.
Inform the public about their role in dealing with WEEE.
Which products fall under the legislation and how do I recognise them?
The WEEE Directive divides Electronic and Electrical Equipment into ten categories:

Category 1 - Large household appliances (fridges, cookers, microwaves, washing machines, etc.)
Category 2 - Small household appliances (vacuum cleaners, clocks, toasters, etc.)
Category 3 - IT and Telecommunications equipment (PCs, mainframes, printers, copiers, phones, etc.)
Category 4 - Consumer equipment (radios, hi-fi, musical instruments, videos, camcorders, etc.)
Category 5 - Lighting equipment (fluorescent tubes and holders, sodium lamps, etc.)
Category 6 - Electrical and electronic tools (drills, sewing machines, electric lawnmowers, etc.)
Category 7 - Toys, leisure and sports equipment (electric trains, games consoles, exercise machines, etc.)
Category 8 - Medical devices (analysers, dialysis machines, medical freezers, etc.)
Category 9 - Monitoring and control equipment (smoke detectors, thermostats, scales, etc.)
Category 10 - Automatic dispensers (hot drinks machines, sweet and chocolate bar dispensers, cash machines, etc.)

Glossary:

DCF (Designated Collection Facility): A public amenity site licensed to collect, separate and recycle WEEE for collection by a licensed producer compliance scheme.
DTS (Distributor Take-back Scheme): The WEEE compliance scheme for retailers, approved by the Department for Trade and Industry
EEE (Electronic and Electrical Equipment)
WEEE (Waste Electronic and Electrical Equipment): All end-of-life equipment falling under the WEEE directive (for the specific categories see section 6 above).
Normans WEEE Distributor Take Back Scheme Registration ID: 300709

 

Information on the Waste Electrical and Electronic Equipment Directive (WEEE Directive)

All Electronic and Electrical Equipment (EEE) placed onto the market from January 2, 2007 must be marked with this symbol to indicate that it is covered by the WEEE Directive, the provisions of which require that producers or manufacturers of EEE become liable to pay for take-back treatment and recycling of end of life equipment (WEEE):

  1. What are Normans’ obligations according to the WEEE Directive? 
    As a distributor of EEE Normans, must facilitate the take-back of household WEEE from UK consumers and has decided to fulfil its obligations in this area by joining the Government approved "Distributor Take-Back scheme" (DTS) set up by Valpak. By joining the Valpak scheme Normans is contributing to the establishment of a network of Designated Collection Facilities (DCF) where consumers may dispose of their WEEE free of charge for recycling and treatment in an ecologically sound manner. In this way Normans can ensure that WEEE is disposed of by customers in a way that optimizes its re-use and recycling. The recycling and treatment of WEEE itself is part of the producer's obligation under the WEEE Directive. As a consequence of our membership of the Valpak scheme Normans will not accept returns of household WEEE itself and cannot accept WEEE returns for recycling, neither do we make arrangements for its collection.
  2. How does Normans ensure safe disposal of my WEEE? 
    Normans has decided to join the Distributor Take-Back scheme (DTS) commissioned by the British Retail Consortium. This scheme is run by Valpak who are officially approved by the Government. As part of this scheme we ask that you take your old piece of equipment to a designated collection facility (DCF) run by Valpak in your area. An online search facility to help you identify a DCF near you is available on the following website: 
    www.recycle-more.co.uk
  3. Are there any other ways of disposing of my old electronic equipment? 
    If your old piece of electronic equipment is still in a good working condition or could be repaired for further use, please consider donating it to a charitable organisation or by giving it to someone else in need. By extending the lifetime of your old equipment you are also contributing to the efficient use of resources and avoiding additional waste.
  4. Please note that from July 1, 2007, it will be possible for you to dispose of your WEEE and ensure that it is recycled. EEE may contain hazardous substances which, if exposed, may have a serious detrimental effect on the environment and human health. That is why all WEEE that you volunteer for recycling will be specifically collected and treated by designated local waste facility centres and by licensed WEEE compliance schemes. By ensuring that you dispose off your old electrical and electronic equipment according to the new WEEE legislation you are helping to preserve our natural resources and protect human health.

     
     
  5. What is the WEEE Directive? 
    The production of electrical and electronic equipment is one of the fastest growing domains of manufacturing in the western world, and with broad consumer take-up of products in this area, there is also a mounting issue of waste. In June 2000, the European Commission put forward proposals to address this issue, and in December 2002 these were passed as the EU Waste Electronic and Electrical Equipment (WEEE) Directive. 

    For the UK, the WEEE Regulations were laid before Parliament on December 12, 2006. The main requirements and obligations on producers and distributors of Electronic and Electrical Equipment (EEE) came into effect from July 1, 2007.
  6. The major provisions of the WEEE Directive are:
    • All manufacturers (or anyone else selling a product on the market in the EU) are liable to pay for take-back, treatment and recycling of end-of-life equipment.
    • Improve re-use/recycling of WEEE.
    • Ensure the separate collection of WEEE.
    • Inform the public about their role in dealing with WEEE.

 

Which products fall under the legislation and how do I recognise them?
The WEEE Directive divides Electronic and Electrical Equipment into ten categories:

    1. Category 1 - Large household appliances (fridges, cookers, microwaves, washing machines, etc.)
    2. Category 2 - Small household appliances (vacuum cleaners, clocks, toasters, etc.)
    3. Category 3 - IT and Telecommunications equipment (PCs, mainframes, printers, copiers, phones, etc.)
    4. Category 4 - Consumer equipment (radios, hi-fi, musical instruments, videos, camcorders, etc.)
    5. Category 5 - Lighting equipment (fluorescent tubes and holders, sodium lamps, etc.)
    6. Category 6 - Electrical and electronic tools (drills, sewing machines, electric lawnmowers, etc.)
    7. Category 7 - Toys, leisure and sports equipment (electric trains, games consoles, exercise machines, etc.)
    8. Category 8 - Medical devices (analysers, dialysis machines, medical freezers, etc.)
    9. Category 9 - Monitoring and control equipment (smoke detectors, thermostats, scales, etc.)
    10. Category 10 - Automatic dispensers (hot drinks machines, sweet and chocolate bar dispensers, cash machines, etc.)

 

Glossary:

  • DCF (Designated Collection Facility): A public amenity site licensed to collect, separate and recycle WEEE for collection by a licensed producer compliance scheme.
  • DTS (Distributor Take-back Scheme): The WEEE compliance scheme for retailers, approved by the Department for Trade and Industry
  • EEE (Electronic and Electrical Equipment)
  • WEEE (Waste Electronic and Electrical Equipment): All end-of-life equipment falling under the WEEE directive (for the specific categories see section 6 above).

 

Normans WEEE Distributor Take Back Scheme Registration ID: 300709

 

Privacy Policy

Privacy Policy

Normans is committed to protecting and respecting your privacy. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

What Information Will We Collect?
When you shop on this website we will ask you to input information and will collect personal information from you e.g. your name, email, billing and delivery address, telephone number and payment information. We also monitor customer traffic patterns and website use, which enables us to make improvements to our site and the service we provide.

Security. Normans takes precautions to keep your personal data safe at all times. All of your data will be saved on protected servers and firewalls that use encryption technology to prevent unauthorised access. We encourage our customers to change passwords on a regular basis and use a combination of letters and numbers. It is also recommended to use a secure browser when surfing the internet.

Use of Information. We will use your information to help offer a more personalised service. We may use your data to provide you with information about products and services which may be of interest to you and we may contact you about these via email or post. You may opt out of receiving this information at any time.

Disclosure of your data . 
We will not release your personal information to any company outside of Normans Musical Instruments for mailing or marketing purposes.

Links to other websites Whilst we make every effort to provide you with links to other reputable sites, these are not covered by our privacy policy. If you access other sites using the links provided, you are advised to consult each site’s privacy policy to see how they will use your data.

Cookies We use cookies to help personalise and optimise your shopping experience with us. If you do not accept cookies you may be unable to use areas of this website.

Validation of Privacy Policy This Privacy Policy is valid for all online direct services offered by Normans that are accessed under www.normans.co.uk. This Policy will not apply if you leave our website (www.normans.co.uk) via a link and access a website over which we have no control.

Policy changes Any changes to this privacy policy will be posted on this website and will take immediate effect.

Contact
If you have any questions, comments or queries about our Privacy Policy, please contact us via Email: support@normans.co.uk Phone: 01283 535333 Post: Normans Musical Instruments, Third Avenue, Centrum 100, Burton on Trent, Staffordshire, DE14 2WD


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