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Here at Normans we try to ensure you receive the best possible service throughout the order process. This includes carefully choosing how we send your goods and who with.

For this reason we work with Parcelforce Worldwide as our partner for delivering the majority of our medium to larger items (such as Guitars/Keyboards/Saxophones). Parcelforce Worldwide share our commitment to great customer service and have some unique features that will enhance your overall ordering experience.

Once your order has been processed and handed to Parcelforce Worldwide we will email you to confirm it's on the way. You should expect your parcel to arrive the next working day. (Mon-Fri - excluding bank holidays). Please note that deliveries to Scottish Highlands, Northern Ireland and UK Islands take 2 days to arrive.

There are a few zones which have restricted delivery areas in which delivery time may vary, you can view them here. Parcelforce Worldwide deliver between 7am and 6pm and on weekends (if applicable to your product and at an extra charge) between 9am and 1pm. 

 

 

 

Tracking Your Order

Once your items have left our warehouse we will email you to confirm your parcel is on the way. On your email of order confirmation, you’ll find your order tracking number. With this tracking number, you can simply go to the Parcelforce Worldwide website/app to track your parcel.

Parcelforce Worldwide will contact you at the start of the delivery day giving you your hour timeslot, the drivers name and 4 options if you’re not going to be in:

1. To a Neighbour
2. To a Post Office for me to collect
3. Next working day (Valid Monday to Friday)
4. Two working days (Valid Monday to Friday)

You will receive a second notification when your driver leaves the depot and then another notification when the driver is in the area. To keep up to date with delivery times should there be adverse weather conditions, you can see service updates from Parcelforce Worldwide here.

"An outstanding range of services offering the very best choice, convenience and control, with personalised delivery options. This includes one hour delivery slots, in-flight options and access to over 11,000 Post Office branches across the UK."  - Parcelforce Worldwide

Calling Cards

If you miss the delivery Parcelforce Worldwide will leave you a 'calling card' to arrange delivery for another day. They will automatically try to redeliver the next day but we do advise making contact to ensure the redelivery goes smoothly. Your 'we called to deliver/collect your parcel' card will tell you whether:

1. Delivery will be attempted tomorrow.
2. Your parcel has been left with a neighbour.
3. Your parcel has been taken to your local Post Office branch.
4. Your parcel has been returned to our depot.

 Mobile Website & App

Parcelforce Worldwide have made the process even simpler by developing a fantastic mobile website, so you can have all the information you need at your finger tips. The mobile website allows you to:

 

1. Change the delivery address to be sure someone will be in to receive the goods
2. Request that they leave the parcel in a safe place
3. Arrange collection from your local post office
4. Rearrange your delivery for a Weekend.

Not only this, Parcelforce Worldwide have made tracking your order even easier and quicker with their mobile app, ‘My Parcelforce App’. You can download the app here.

In addition to your delivery preferences above, the app allows you to leave notes to your driver, ensuring the delivery is a smooth process. You can also see your drivers route, where they are and your estimated hourly time slot for delivery. 

"Helping you to stay mobile while you track all your deliveries. Thanks to our brand new App, both you and the person you’re sending a parcel to can now see where the parcel is while you’re on the move. Meaning greater visibility of your parcels for you and your recipient.’’ – Parcelforce Worldwide
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