Normans Price Promise

We pride ourselves on the wide choice of quality instruments which are available to buy direct from our website, and we understand that price is just as important to our customers as it is to us; which is why if you see a cheaper deal elsewhere we’ll try and match it. 

Thanks to the Normans Customer Promise, we work hard to ensure you receive great customer service alongside number of other, tempting benefits;

• Free UK Mainland Delivery on all orders over £75
• Free 5 Year Warranty on Items over £150
• Free return policy on all orders made

How to Make a Claim

To make a claim either email us directly at sales@normans.co.uk with a link to the deal you've found or you can complete the form below and the team at Normans will try and respond to you as quickly as possible.

Terms and Conditions

If you find a cheaper price for the same product on a UK website, priced in UK sterling then the team at Normans Musical Instrument will try and match that price. 

The Normans Price Promise will only apply to products which are available in UK sterling and are available from UK websites. European price matches often exclude credit card currency exchange rates and the GBP price is often an approximate and is typically 3-4% more than the price estimated. 

Before we accept your request we must be satisfied that a.) the deal is for the same product b.) that the price offered if legitimate and c.) that the deal is currently available.