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Evening opening hours: Our phone lines and live chat are open until 7pm this Tuesday, Wednesday and Thursday.
01283 535333
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Visiting Normans Musical Instruments


Visiting Us to Try or Buy In-Store

 Whilst the majority of our instruments and accessories are delivered directly, it’s always great to see customers at our head office in Burton-upon-Trent. We have a small selection of products on display and a much wider range available in the adjacent warehouse. These can be play tested at your leisure in our specially designed, acoustically treated live room. 

However, as our product range has grown it has been necessary to take on additional off-site warehousing, so not everything we stock is immediately available in-store. We’re confident that we have most things covered but to avoid disappointment we strongly advise getting in touch prior to visiting should you require a specific item. If it isn’t on-site then our support team can make sure it is here and ready to try, usually within 24 hours.

How to Check Availability and Reserve an Item

  1. Check the Item is showing as In Stock on our website. This is clearly stated on the individual product page.

  2. Contact us to check if the item is in-store or whether we need 24 hours to get it here. We advise either calling 01283 535333 or using the website Live Chat as stock levels are constantly changing. Alternatively, please email sales@normans.co.uk stating the item you are interested in and when you were thinking of visiting us. 

  3. One of our sales team will confirm the availability of the item(s) you are interested in and arrange for it to be reserved. They will let you know the earliest the item will be available to try and give you a reference number to quote on your arrival.

  4. Visit us on the pre-arranged date and time and one of the team will fetch your reserved item, allow you to try it at your convenience (with a nice cup of coffee if you like!) and be on hand to provide advice. There is no commitment, if you like it then take it away but if it’s not for you we will simply return to stock and try to offer an alternative where appropriate. 

Please note that we will hold reserved items up until the end of the working day following the arranged date. After this time they will be returned to stock. However, we do understand that things ‘crop up’ and we probably aren’t always at the top of your ‘To Do’ list. No problem, just let us know and we will be happy to re-arrange your visit.   

Our team enjoy meeting any of our customers who would like to try and buy in-store. Hopefully, by following the guidance above you will have an enjoyable visit and we can prevent any unnecessary disappointment.