Here at Normans' we have a fully functional Workshop carrying out repairs from small dents and knocks to complete rebuilds for players, school and music services all over the country. As each and every repair is different we recommend that you contact our Workshop before bringing in or sending your instrument to us. Sometimes a telephone conversation might be all that is needed as we will send easily fitted spares through the post.

Telephone – 08000 281 415 (option 4)

Email – workshop@normans.co.uk

We offer a worldwide collection service and return facility for the convenience of our customers. Should you wish for your own piece of mind that our courier comes and collects from you, please call us for a quote and to arrange this for you.

A Warranty Claim is classed as a defect in the instrument that develops as a result of poor workmanship or a defect in the manufacturing process. Some warranty issues are as follows:

• Lacquer bleeds
• Instruments not working on arrival
• Joints too tight on clarinets
• Keys not opening on arrival
• Valves stuck on arrival

If you believe your instrument to have a manufacturer defect, we will arrange to collect the instrument from an address and day convenient for you.

If however, when this is returned it is not found to be a manufacturer defect, we will charge £15.00 for the collection and re-delivery charges as well as the cost of the repair. All goods are assessed by our Technician.

If a manufacturer defect is found we will then liase with the manufacturers to resolve the problem as quickly as possible for you.

If you wish to return an instrument for an assessment by our technician, please contact our Customer Support Team to arrange a collection and obtain a Returns Reference Number.

Email: support@normans.co.uk

Phone: 08000281415 (option2)

When you return your instrument, please include a copy of the Goods Return Sheet and include the Returns Reference number given to you.

Please note that it is essential that when returning any instrument to us that it is packaged sufficiently for transit as we will not accept any liability for any damage in transit due to poor packaging. Our courier may refuse goods that are not packaged or that are badly packaged. We will attempt to collect the parcel once at our expense but should this fail for any reason of our customers, you will then be charged for any subsequent collection attempts. Alternatively, it would be your responsibility to return the goods to us in a satisfactory condition.