Background

Normans (Burton-upon-Trent) Limited (trading as Normans Musical Instruments) understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, https://www.normans.co.uk/ ("Our Site") and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

1. Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

"Account": an account required to access and/or use certain areas and features of Our Site.

"Cookie": a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in our Cookie Policy.

"Cookie Law": the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 (as amended) and the UK General Data Protection Regulation (UK GDPR).

2. Information About Us

Our Site is owned and operated by Normans (Burton-upon-Trent) Limited, a limited company registered in England under company number 707581.

Registered address: Unit 3, Ryknild Industrial Estate, Derby Road, Burton-Upon-Trent, Staffordshire, DE14 1RZ

VAT number: GB125658460

Data Protection Officer: Andy McKeown

Email: data@normans.co.uk | Tel: 01283 535333

3. What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

4. What is Personal Data?

Personal data is defined by the UK General Data Protection Regulation (UK GDPR) as any information relating to an identifiable person who can be directly or indirectly identified, in particular by reference to an identifier. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

5. What Are My Rights?

Under the UK GDPR, you have the following rights, which we will always work to uphold:

· The right to be informed about our collection and use of your personal data.

· The right to access the personal data we hold about you.

· The right to have your personal data rectified if any of it is inaccurate or incomplete.

· The right to be forgotten — the right to ask us to delete any of your personal data that we hold.

· The right to restrict our processing of your personal data.

· The right to object to our using your personal data for a particular purpose.

· The right to data portability.

· Rights relating to automated decision-making and profiling — we do not use your personal data in this way.

For more information about your rights, please contact our DPO or visit ico.org.uk.

6. What Personal Data Do We Collect?

We may collect some or all of the following personal data depending on how you use Our Site:

· Name, address, email address, and telephone number.

· Order information and payment details (payment data is processed securely by our payment provider — we do not store full card details).

· Account information if you register on Our Site.

· IP address, browser type, and browsing behaviour on Our Site (collected via cookies — see our Cookie Policy).

· Communications you send to us, including customer service enquiries.

7. How Do We Use Your Personal Data?

We use your personal data for the following purposes:

· Processing and fulfilling orders (necessary for performance of a contract).

· Managing your account (necessary for performance of a contract).

· Communicating with you about your orders, enquiries, and our products and services.

· Sending marketing communications, where you have provided consent or we have a legitimate interest.

· Improving Our Site and our services.

· Complying with our legal and regulatory obligations.

8. How Long Do We Keep Your Personal Data?

We will only keep your personal data for as long as necessary for the purpose for which it was collected and to comply with our legal obligations. Order and account records are generally retained for six years for tax and legal compliance purposes. You may request deletion of your data at any time, subject to our legal retention obligations.

9. Do We Share Your Personal Data?

We may share your personal data with third parties for the following purposes:

· Delivery and logistics companies, to fulfil your orders.

· Payment processors, to process payments.

· IT service and hosting providers, to support Our Site and systems.

· Email marketing platforms, where you have consented to receive marketing from us.

· Analytics providers, to improve Our Site (data is aggregated or anonymised where possible).

All third parties with whom we share personal data are bound by appropriate data processing agreements. We do not sell your personal data. We do not share your personal data with third parties for their own marketing purposes without your explicit consent.

10. International Transfers

Some of our service providers are based outside the UK. Where personal data is transferred outside the UK, we ensure that appropriate safeguards are in place, including Standard Contractual Clauses or other approved transfer mechanisms under the UK GDPR and the Data Protection Act 2018.

11. Cookies

Our Site uses cookies. For full details of the cookies we use and how to manage them, please see our Cookie Policy at normans.co.uk/pages/cookie-policy.

12. Links to Other Websites

Our Site may contain links to other websites. We have no responsibility for the content of those websites and encourage you to read the privacy policies of any websites you visit.

13. How to Access Your Data or Make a Complaint

To exercise any of your rights, or if you have a question or complaint about our use of your personal data, please contact:

Andy McKeown (DPO)
data@normans.co.uk
01283 535333
Unit 3, Ryknild Industrial Estate, Derby Road, Burton Upon Trent, DE14 1RZ

We will respond within one month. If you are not satisfied, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

14. Changes to This Privacy Policy

We may change this Privacy Policy from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection. Any changes will be posted on Our Site and, where appropriate, notified to you by email. This version was last updated June 2026.

This document has been approved and authorised by: