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Cookie Policy
Background
This website https://www.normans.co.uk/ ("Our Site") uses cookies and similar technologies in order to distinguish you from other users. By using cookies, we are able to provide you with a better experience and to improve Our Site by better understanding how you use it. Please read this Cookie Policy carefully and ensure that you understand it.
We will only place non-essential cookies on your device with your explicit consent, which you can provide or withdraw at any time via our cookie preference centre.
1. Definitions and Interpretation
"Cookie": a small file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site.
"Cookie Law": the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 (as amended) and the UK General Data Protection Regulation (UK GDPR).
"Personal Data": any data that relates to an identifiable person who can be directly or indirectly identified from that data, as defined by the UK GDPR.
"We/Us/Our": Normans (Burton-upon-Trent) Limited, a limited company registered in England under company number 707581.
2. Information About Us
Our Site is owned and operated by Normans (Burton-upon-Trent) Limited.
Company number: 707581 | VAT number: GB125658460
Registered address: Unit 3, Ryknild Industrial Estate, Derby Road, Burton-Upon-Trent, Staffordshire, DE14 1RZ
Data Protection Officer: Andy McKeown | data@normans.co.uk | 01283 535333
3. How Does Our Site Use Cookies?
3.1 Our Site uses the following types of cookies:
Strictly necessary cookies: These cookies are essential for the operation of Our Site and enable you to navigate and use its features. They cannot be switched off. They include cookies that support your shopping basket, account login, and security features.
Performance / analytics cookies: These cookies help us understand how visitors use Our Site by collecting and reporting information anonymously. We use this to improve Our Site. These cookies are only placed with your consent.
Functionality cookies: These cookies remember choices you make (such as your currency or language preferences) to provide a more personalised experience. These cookies are only placed with your consent.
Targeting / marketing cookies: These cookies are used to deliver advertising relevant to you and your interests, both on Our Site and elsewhere. They are only placed with your consent.
3.2 Third party cookies may also be placed on your device by our service providers including analytics providers, social media platforms, and advertising networks. A full list of cookies used on Our Site, including third party cookies, is available at the end of this policy.
4. Cookie Consent
4.1 We will only place non-essential cookies on your device with your explicit consent. You can manage your cookie preferences at any time by selecting the cookie icon shown in the bottom left corner of Our Site.
4.2 You can also control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of Our Site.
4.3 You can withdraw your consent to non-essential cookies at any time without affecting the lawfulness of any processing that took place prior to withdrawal.
5. Contact
If you have any questions about Our use of cookies, please contact our Data Protection Officer: Andy McKeown, data@normans.co.uk.
6. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in technology, law, or our data practices. Any changes will be posted on Our Site. This version was last updated June 2026.
This document has been approved and authorised by:
|
Name: |
Andy McKeown |
|
Position: |
Director / DPO |
|
Date: |
June 2026 |
|
Due for Review by: |
June 2027 |
Cookies used on Our Site
| Name | Description | Category | Provider | Duration |
|---|---|---|---|---|
| cookieconsent_status | This cookie is associated with the app Consentmo GDPR Compliance and is used for storing the customer's consent. | Necessary | Consentmo | 1 year |
| cookieconsent_preferences_disabled | This cookie is associated with the app Consentmo GDPR Compliance and is used for storing the customer's consent. | Necessary | Consentmo | 1 day |
| _ab | Used to control when the admin bar is shown on the storefront. | Necessary | Shopify | 1 year |
| _abv | Persist the collapsed state of the admin bar. | Necessary | Shopify | 1 year |
| _checkout_queue_token | Used when there is a queue during the checkout process. | Necessary | Shopify | 1 year |
| _identity_session | Merchant authentication: Main session cookie for Identity authentication. This is the underlying Rails session cookie. It contains the SID. | Necessary | Shopify | 2 years |
| _master_udr | Permanent device identifier. | Necessary | Shopify | Session |
| _merchant_essential | Contains essential information for the correct functionality of merchant surfaces such as the admin area. | Necessary | Shopify | 1 year |
| _pay_session | The Rails session cookie for Shopify Pay | Necessary | Shopify | Session |
| _shopify_country | Used for Plus shops where pricing currency/country is set from GeoIP by helping avoid GeoIP lookups after the first request. | Necessary | Shopify | 30 minutes |
| _shopify_essential | Contains essential information for the correct functionality of a store such as session and checkout information and anti-tampering data. | Necessary | Shopify | 1 year |
| _shopify_essential_ | Contains an opaque token that is used to identify a device for all essential purposes. | Necessary | Shopify | 1 year |
| _shopify_test | Used to check cookie capabilities on the client. | Necessary | Shopify | 1 minute |
| _storefront_u | Used to facilitate updating customer account information. | Necessary | Shopify | 1 minute |
| _tracking_consent | Used to store a user's preferences if a merchant has set up privacy rules in the visitor's region. | Necessary | Shopify | 1 year |
| auth_state_* | Stores authentication state before redirecting customers to third party for authentication. | Necessary | Shopify | 25 minutes |
| cart | Contains information related to the user's cart. | Necessary | Shopify | 2 weeks |
| cart_currency | Used after a checkout is completed to initialize a new empty cart with the same currency as the one just used. | Necessary | Shopify | 2 weeks |
| checkout | Used by checkout to identify the user. | Necessary | Shopify | 21 days |
| checkout_token | Used by checkout to identify the user. | Necessary | Shopify | Session |
| customer_account_locale | Used to keep track of a customer account locale when a redirection occurs from checkout or the storefront to customer accounts. | Necessary | Shopify | 1 year |
| discount_code | Stores a discount code (received from an online store visit with a URL parameter) in order to the next checkout. | Necessary | Shopify | Session |
| hide_shopify_pay_for_checkout | Set when a buyer dismisses the Shop Pay login modal during checkout, informing display to buyer. | Necessary | Shopify | Session |
| identity-state | Stores a hash of the oauth flow state between redirects. | Necessary | Shopify | 1 day |
| identity_customer_account_number | Stores an identifier used to facilitate login across the customer's account and storefront domains. | Necessary | Shopify | 12 weeks |
| in_checkout_profile_preview | Used to determine if a merchant is in a checkout profile preview session. | Necessary | Shopify | Session |
| keep_alive | Used when international domain redirection is enabled to determine if a request is the first one of a session. | Necessary | Shopify | Session |
| localization | Used to localize the cart to the correct country. | Necessary | Shopify | 2 weeks |
| login_with_shop_finalize | Used to facilitate login with Shop. | Necessary | Shopify | 5 minutes |
| master_device_id | Merchant authentication: Permanent device identifier, public version. | Necessary | Shopify | 1 year |
| order | Used to allow access to the data of the order details page of the buyer. | Necessary | Shopify | 3 weeks |
| profile_preview_token | Used for previewing checkout customizations. | Necessary | Shopify | 5 minutes |
| shop_pay_accelerated | Indicates if a buyer is eligible for Shop Pay accelerated checkout. | Necessary | Shopify | 1 year |
| shopify_pay | Used to log in a buyer into Shop Pay when they come back to checkout on the same store. | Necessary | Shopify | 1 year |
| shopify_pay_redirect | Used to accelerate the checkout process when the buyer has a Shop Pay account. | Necessary | Shopify | 1 year |
| skip_shop_pay | Disables Shop Pay as a payment method for a checkout. | Necessary | Shopify | 1 year |
| storefront_digest | Stores a digest of the storefront password, allowing merchants to preview their storefront while it's password protected. | Necessary | Shopify | 1 year |
| theme | Used to determine the theme of the storefront. | Necessary | Shopify | 1 weeks |
| user | Used in connection with Shop login. | Necessary | Shopify | 1 year |
| user_cross_site | Used in connection with Shop login. | Necessary | Shopify | 1 year |
| _landing_page | Capture the landing page of visitor when they come from other sites. | Statistics | Shopify | 2 weeks |
| _merchant_analytics | Contains analytics data for the merchant session. | Statistics | Shopify | 1 year |
| _orig_referrer | Allows merchant to identify where people are visiting them from. | Statistics | Shopify | 2 weeks |
| _shopify_analytics | Contains analytics data for buyer surfaces such as the storefront or checkout. | Statistics | Shopify | 1 year |
| _shopify_ga | Contains Google Analytics parameters that enable cross-domain analytics measurement to work. | Statistics | Shopify | Session |
| _shopify_s | Used to identify a given browser session/shop combination. Duration is 30 minute rolling expiry of last use. | Statistics | Shopify | 30 minutes |
| _shopify_y | Shopify analytics. | Statistics | Shopify | 1 year |
| shop_analytics | Contains the required buyer information for analytics in Shop. | Statistics | Shopify | 1 year |
| _shopify_marketing | Contains marketing data for buyer surfaces such as the storefront or checkout. | Marketing | Shopify | 1 year |
| shopify_override_user_locale | Used as a mechanism to set User locale in admin. | Preferences | Shopify | 1 year |
