Here at Normans we not only understand the need for efficient delivery but also the importance of informing and reassuring our customers prior to placing an order. If you have any further questions please don't hesitate to email email@example.com or call our Support Team on 01283 535333.
COVID-19 Delivery Update:
We are still dispatching online orders at our normal rate, however many couriers are experiencing disruptions in their services, so parcels may take slightly longer to arrive. Please contact us if you have any questions.
Standard Delivery - Small Items
Such as a guitar strap
- Delivered by Royal Mail
- Delivery within 2-5 working days
- Delivered Monday to Saturday
FREE on orders over £75
Standard Delivery - Large Items
Such as an electric guitar
- Delivered by DPD
- Delivery within 2-3 working days
- Delivered Monday to Friday
- Tracked service with a one hour time-slot
FREE on orders over £75
Standard Delivery - Extra Large Items
Such as a digital piano
- Delivered by Arrow XL
- Delivery within 7-10 working days
- Choose a suitable delivery date
FREE on orders over £75
- Delivered next working day by DPD
- Order before 2pm
Express delivery is not available for extra large items (shipped by Arrow XL)
- Delivery to Europe with DPD
Rest of the world - contact us for a personalised shipping quote
Education Shipping Service
- Priority shipping service for Educational Organisations only.
All orders using this option will be verified before dispatch.
FAQ's | YOU MIGHT LIKE TO KNOW
Once your order has been picked, packed and passed to one of our delivery partners we will send you an email to confirm it's on the way along with a copy of your invoice, which will show the delivery method.
Smaller items are usually sent via Royal Mail 48 and standard deliveries usually arrive within 2-5 working days of your order being placed, Monday to Saturday.
Larger/Heavier items are shipped using DPD and standard deliveries usually arrive within 2-3 days of your order being placed. This is a tracked service so you can follow the parcel's journey from our warehouse to your delivery address. DPD will contact you via text and email on the day of delivery to give you an hour delivery window. To get this service, you will need to provide us with your mobile number when placing your order. DPD deliver Monday to Friday (weekend deliveries may happen during busy periods).
Extra large items (for example digital pianos and double basses) are shipped via Arrow XL and are usually delivered in 7-10 days. Arrow XL will contact you to arrange a suitable delivery date and you will receive a text on the day of delivery confirming a 2-hour time slot. The 2-man delivery team will take your order to a room of your choice.
Express shipping: on the majority of our products, we offer an Express Shipping option for a small surcharge. If this is available on the item you have ordered, and to the delivery location requested, you will be presented with the option at checkout. Express deliveries to UK mainland are Next Working Day (Monday to Friday) providing your order is placed by 2pm Monday - Friday (e.g. if you place your order at 13:00 on a Monday, you will receive your parcel on Tuesday. If you place your order on Sunday at 13:00, it will also be delivered on Tuesday). All express deliveries are made by DPD. Please note: Express shipping is not available with Arrow XL deliveries.
We offer international delivery to select countries, the time it takes for your order to arrive will depend on the delivery service you have chosen and the country your goods are to be delivered to. The shipping table below provides an overview of our European services for small/large items. For countries outside of Europe, please contact us for a personalised shipping quote.
|Northern Ireland||2 Days||£14.99|
|Scottish Highlands||2 Days||£14.99|
|Scottish Islands||2 Days||£14.99|
|Isle of Man||2 Days||£14.99|
|Czech Republic||3-4 Days||£19.99|
|Republic of Ireland||2 Days||£19.99|
Please note that overseas customers are responsible for paying any local taxes or duties on the importation of goods to their country.
For non UK deliveries, our couriers will only accept parcels up to 30kg. Orders that exceed this weight (e.g. digital pianos) will be shipped via an alternative method. In this case, you will not be charged for shipping when completing checkout. Once your order is received, we will source the best possible shipping quote and a member of our team will contact you to confirm your acceptance. If you are happy, they will take payment and arrange for your goods to be shipped. In the unlikely event that you do not accept we will simply cancel your order and a full and immediate refund will then be processed.
Where possible we will always ship all items ordered together and this is the case for the vast majority of our deliveries. If one or more of the items are out of stock you will be contacted by a member of our team with further details. We will always do our very best to get your complete order to you as quickly as possible and keep you informed of any potential delay.
Due to the complex nature of parcel delivery (particularly overseas) Normans reserves the right to amend the quoted shipping price in exceptional circumstances (for example large/heavy items, such as a piano, to first floor apartments/final destinations at the extremities of a region). Please be assured that this is a very rare occurrence and we will always contact you prior to shipping in order to discuss the issue with you and agree a mutually acceptable cost/solution.
If you are a school or education establishment and would like to place an order now but are unsure when you are able to accept delivery, we are more than happy to hold your order free of charge until your school is able to accept delivery. Please contact us for more information.