Here at Normans we not only understand the need for efficient delivery but also the importance of informing and reassuring our customers prior to placing an order. If you have any further questions please don't hesitate to contact us.

Receive FREE delivery on all orders.

Standard Delivery - Small Items
Such as a guitar strap

  • Delivered by Royal Mail
  • Delivery within 2-5 working days
  • Delivered Monday to Saturday

FREE on orders over £75

Standard Delivery - Large Items
Such as an electric guitar

  • Delivered by DPD
  • Delivery within 2-3 working days
  • Delivered Monday to Friday
  • Tracked service with a one hour time-slot

FREE on orders over £75

Standard Delivery - Extra Large Items
Such as a digital piano

  • Delivered by Arrow XL
  • Delivery within 7-10 working days
  • Choose a suitable delivery date

FREE on orders over £75

Express Delivery

  • Delivered next working day by DPD
  • Tracked service with a one hour time-slot
  • Order before 2pm Monday-Friday*

Express delivery is not available for extra large items (shipped by Arrow XL). *Orders placed at weekends/bank holidays will be delivered in 2 working days.



Once your order has been picked, packed and passed to one of our delivery partners we will send you an email to confirm it's on the way along with a copy of your invoice, which will show the delivery method.

Smaller items are usually sent via Royal Mail 48 and standard deliveries usually arrive within 2-5 working days of your order being placed, Monday to Saturday.

Larger/Heavier items are shipped using DPD and standard deliveries usually arrive within 2-3 days of your order being placed. This is a tracked service so you can follow the parcel's journey from our warehouse to your delivery address. DPD will contact you via text and email on the day of delivery to give you an hour delivery window. To get this service, you will need to provide us with your mobile number when placing your order. DPD deliver Monday to Friday (weekend deliveries may happen during busy periods).

Extra large items (for example digital pianos and double basses) are shipped via Arrow XL and are usually delivered in 7-10 days. Arrow XL will contact you to arrange a suitable delivery date and you will receive a text on the day of delivery confirming a 2-hour time slot. The 2-man delivery team will take your order to a room of your choice.

Express shipping: on the majority of our products, we offer an Express Shipping option for a small surcharge. If this is available on the item you have ordered, and to the delivery location requested, you will be presented with the option at checkout. Express deliveries to UK mainland are Next Working Day (Monday to Friday) providing your order is placed by 2pm Monday - Friday (e.g. if you place your order at 13:00 on a Monday, you will receive your parcel on Tuesday. If you place your order on Sunday at 13:00, it will also be delivered on Tuesday). All express deliveries are made by DPD. Please note: Express shipping is not available with Arrow XL deliveries.

Unfortunately we are unable to accept deliveries to BFPO addresses. If you have any questions about this, please contact us and our team will be happy to help.

Where possible we will always ship all items ordered together and this is the case for the vast majority of our deliveries. If one or more of the items are out of stock you will be contacted by a member of our team with further details. We will always do our very best to get your complete order to you as quickly as possible and keep you informed of any potential delay.

Due to the complex nature of parcel delivery (particularly overseas) Normans reserves the right to amend the quoted shipping price in exceptional circumstances (for example large/heavy items, such as a piano, to first floor apartments/final destinations at the extremities of a region). Please be assured that this is a very rare occurrence and we will always contact you prior to shipping in order to discuss the issue with you and agree a mutually acceptable cost/solution.

If you are a school or education establishment and would like to place an order now but are unsure when you are able to accept delivery, we are more than happy to hold your order free of charge until your school is able to accept delivery. Please contact us for more information.