Service is at the heart of everything we do here at Normans, from product advisors to warehouse operatives our ethos is the same; 'To provide our customers with the highest standards of support possible and make their buying experience enjoyable and hassle free'. This is our promise to you and we are passionate about delivering it, as our business is nothing without happy customers.
Nothing is Too Much Trouble
Open, Honest and Accurate Advice from Knowledgeable Specialists
Respect our Customers and Their Constructive Feedback
Make Every Customer Feel Valued and Important To Us
Always Communicate Clearly, Accurately and Promptly
Never Avoid Responsibility, Take Ownership and See Things Through
Smooth Transaction from Start to Finish

 

Our team is dedicated to delivering the Normans Customer Promise but if you feel that we have let you down in any way and not fulfilled this promise we want to hear from you. Please email your grievance to promise@normans.co.uk and a member of our management team will respond personally to your feedback.