Evening opening hours: Our phone lines and live chat are open until 7pm this Tuesday, Wednesday and Thursday.
01283 535333
on orders over £50
5 year warranty
on items over £150
join Normans Select
for better prices & more

Meet The Normans Team 

Team Support

Team Web

Team Sales

Team Warehouse

Left to Right:
Dan, Sue,
Hazel, Rachel & Liz
Left to Right:
Nabeel, Delphine, Diana,
Gary, Anna, Jess & Zoe
 Left to Right:
Jack S, Jack P, Heidi,
 Jonty and Isabelle
 Left to Right:
Taylor, Jordan, Rob, Phil,
Dave, Maz, Dan B & Dan G

Gareth Haines
Managing Director
  Gareth is Managing Director of Normans Musical Instruments. A Brass player, Gareth has considerable technical knowledge and experience on a broad range of instrument types gleaned from working with and visiting both players and instrument makers across the globe during his 20 years in the business.

Kerry Haines

Kerry is primarily involved with all aspects of e-commerce at Normans Musical Instruments. A Music Graduate from the University of Durham, Kerry has a wide musical knowledge with particular expertise in woodwind and keyboard instruments.

Andy McKeown
  Andy is a Director of Normans Musical Instruments and also a Brass player. He has worked within the business for over 20 years. During this time he has been involved in all areas from Sales and Marketing to Operations and Web Development so has experienced both Normans and the wider Musical Instrument industry from many aspects. 
Hazel Adams
Customer Support Manager
  Hazel is the customer support manager at Normans, and has been with us since 2008. Hazel oversees all aspects of customer support. Having played the keyboard at school, she has built up her knowledge of most instruments over her years here at Normans
Dan Boden
Customer Support

Dan joined Normans in June 2016, becoming a member of the Customer Support team. After gaining a degree in Music from the University of Derby in 2014, he has worked in Music Education in both the UK and Netherlands. A guitarist by trade, Dan continues to perform with his band and other various musicians around the West Midlands.

Sue O'Callaghan

Customer Support
  Sue has been part of the customer support team at Normans since 2015 and is front of house for customer service, helping to resolve any problems. Sue has been a brass player since an early age and now plays trombone in several local bands. 
Rachel Patterson
Customer Support
   Rachel is the newest member of the customer service team, joining us in April 2017. Her role involves her always providing excellent customer service and resolving issues. Her involvement with brass bands has seen her travel, compete and develop as an ambitious cornet player.  Rachel is already keen to try out new instruments after joining the team- sticking to brass instruments, of course!

   Liz Herbert
   Liz has been with Normans since 1993 and contrary to what her colleagues say, was not using the abacus when she started! Liz is the main contact with our suppliers, and has built up great relationships over the years. Most of her spare time is spent spoiling her grandchildren and listening to her teenage idol Rod Stewart.

Rachel Golding
  Rachel joined Normans in June 2016 after graduating from university with a degree in Mathematics. Rachel looks after the day to day running of the Normans accounts and ensures everyone is paid on time.  She loves to listen to music and would like to learn to play piano.
  Jack Patrick
Education Manager
  Jack joined the Normans team in September 2012 after graduating from university with a degree in music. Jack is the main contact for education customers as well as managing the sales team. Jack is a guitar player with a particular expertise is music technology. 
Jonty Hines
Account Manager
Jonty has been with Normans since 2003 and has had many different roles within the company. He has great knowledge of all products and now manages various customer accounts. Jonty is a piano and tuba player, but can play most musical instruments given the chance.  
Heidi O'Callaghan
Education and Sales Admin
  Heidi has been a member of the Normans Team in some form or other since 2013,  joining the Sales Team full time in 2015. She has played the Trumpet for over 10 years and is currently a member of a number of ensembles playing everything from classical arrangements to modern Jazz. 

Edd Ody
Sales Admin


Edd joined Normans in April 2017. A graduate of Leeds College of Music, he has over 10 years’ experience as a performing musician. As the newest member of the sales team, Edd is keen to use this put this knowledge to good use.


Jack Spencer
Sales Admin
  Jack joined the Normans Team in August 2016 on a full time apprenticeship. He works within the sales team, advising customers and processing orders. Jack is a keen piano player and has performed at numerous awards evenings.  

Anna Martin
Web & Marketing Manager
  Anna has been with Normans since January 2009. After joining Normans in the sales team, she now oversees all marketing activity and looks after the Normans website with help from the rest of the team.  
Diana Stone
Web & Marketing

  Diana is a grade 8 pianist and is fluent in 3 languages. She joined our team after completing a BTEC extended diploma in music performance and is now pursuing her degree in Music Technology. Diana keeps the Normans website up to date and runs various marketing campaigns and competitions.

Jess Collins
Web & Marketing
Having recently completed her diploma in I.T and social networking for business, Jess joined the web team at the start of 2017. As a keen photographer, she primarily looks after digital media at Normans, whilst helping to keep the Normans website up to date. In her spare time, she teaches her grandad how to play the ukulele - her favourite instrument of all time. 
Nabeel Saddal
E-Commerce Manager

Nabs joined the Normans team in May 2012 straight after graduating university. He manages Norman’s multi-channel eCommerce, from dealing with key account operations to third party marketplaces. He also coordinates stock logistics and processes.

Duan De Waal
E-Commerce Admin

Duan joined the Normans team in April 2017 with a degree in Music Technology and a background in sales and e-Commerce. Mainly focusing on stock movement and operational reporting, he’s also involved in marketplace analysis and deals with third party marketplace listings.

Zoe Sample
E-Commerce Admin

Zoe joined the Ecommerce team in February 2016, managing pricing across the board as well as reporting and analysing market trends. She also makes sure stock moves through our transport network so all orders will leave on time. Having played the flute and keyboard at school many years ago and Zoe hopes to learn the piano in the future.

Gary Collins
Technical Operations


Gary joined the Normans team in May 2012. Gary is part of the E-Commerce team focusing on technical operations aspects. He ensures our systems are working as they should be and helps to fix them if they're not. He would like to learn to play the guitar if the time could be found to do so.

Delphine Boardman
E-Commerce Admin

Delphine joined Normans in 2017 after graduating in Graphic Design from Leeds Beckett University. Working within the e-commerce team, she manages the Normans eBay site, as well as producing content and imagery for product listings on marketplaces. Having played the clarinet at school, she would love to learn to play the piano in the near future.

Having recently completed her diploma in I.T and social networking for business, Jess joined our web team at the start of 2017. As a keen photographer, she primarily looks after the digital media and marketing side of Normans. When she's not taking photos, she spends her time teaching her grandad how to play the ukulele - her favourite instrument of all time.