Evening opening hours: Our phone lines and live chat are open until 7pm this Tuesday, Wednesday and Thursday.
01283 535333
on orders over £50
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on items over £150
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Team Support

Left to Right:

Sue, Hazel, Rachel & Liz

Team Web

Left to Right:

Gary, Shona, Nabeel,
Delphine, Raj & Duan

Team Sales

Left to Right:

Jack P, Dan, Heidi, Jack S, Jonty & Rory

Team Warehouse

Left to Right:

Edgar, Dan B, Taylor, Judit, Jamie, Phil, Liam, Dave, Tamas & Dan G


Gareth Haines
Managing Director

Gareth is Managing Director of Normans Musical Instruments. A Brass player, Gareth has considerable technical knowledge and experience on a broad range of instrument types gleaned from working with and visiting both players and instrument makers across the globe during his 20 years in the business.


Kerry Haines

Kerry is primarily involved with all aspects of e-commerce at Normans Musical Instruments. A Music Graduate from the University of Durham, Kerry has a wide musical knowledge with particular expertise in woodwind and keyboard instruments.


Andy McKeown

Andy is a Director of Normans Musical Instruments and also a Brass player. He has worked within the business for over 20 years. During this time he has been involved in all areas from Sales and Marketing to Operations and Web Development so has experienced both Normans and the wider Musical Instrument industry from many aspects.


Hazel Adams
Customer Support Manager

Hazel is the customer support manager at Normans, and has been with us since 2008. Hazel oversees all aspects of customer support. Having played the keyboard at school, she has built up her knowledge of most instruments over her years here at Normans.


Sue O'Callaghan
Customer Support

Sue has been part of the customer support team at Normans since 2014 and is front of house for customer service, helping to resolve any problems. Sue has been a brass player since an early age and now plays trombone in several local bands.


Liz Herbert

Liz has been with Normans since 1993 and contrary to what her colleagues say, was not using the abacus when she started! Liz is the main contact with our suppliers, and has built up great relationships over the years. Most of her spare time is spent spoiling her grandchildren and listening to her teenage idol Rod Stewart.


Rachel Golding

Rachel joined Normans in June 2016 after graduating from university with a degree in Mathematics. Rachel looks after the day to day running of the Normans accounts and ensures everyone is paid on time. She loves to listen to music and would like to learn to play piano.


Jack Patrick
Sales and Marketing Manager

Jack joined the Normans team in September 2012 after graduating from university with a degree in music. Jack is the main contact for education customers as well as managing the sales and marketing team. Jack is a guitar player with a particular expertise is music technology.


Jonty Hines
Account Manager

Jonty has been with Normans since 2003 and has had many different roles within the company. He has great knowledge of all products and now manages various customer accounts. Jonty is a piano and tuba player, but can play most musical instruments given the chance.


Heidi O'Callaghan
Education and Sales Advisor

Heidi has been a member of the Normans Team in some form or other since 2013, joining the Sales Team full time in 2015. She has played the Trumpet for over 10 years and is currently a member of a number of ensembles playing everything from classical arrangements to modern Jazz.


Jack Spencer
Sales Advisor

Jack joined the Normans Team in August 2016 on a full time apprenticeship. He works within the sales team, advising customers and processing orders. Jack is a keen piano player and has performed at numerous awards evenings.


Dan B

Sales Advisor

Dan joined Normans in June 2016, becoming a member of the Customer Support Team and has since moved to the Sale Team! After gaining a degree in Music from the University of Derby in 2014, he has worked in Music Education in both the UK and the Netherlands. A guitarist by trade, Dan continues to perform with his band and other various musicians around the West Midlands. 

Shona Callow

Web & Marketing

 Shona joined the Web Team in September 2017 after graduating from university in Sports Science and Management. She is enjoying being part of the team and learning more about the world of Normans and Music. Shona played the clarinet at school but you're more likely to find her belting out a Little Mix track these days; doing her very own Carpool Karaoke.

Raj Nagra

Web & Marketing

  Raj joined the Normans Web team in June 2017. With 6 years marketing experience, Raj is looking after our digital channels, from the blogs and e-newsletters to social media content. Her instrument of choice is a baking tray since nothing looks as good as cakes tastes. Raj is very creative; writing, painting and designing in her spare time. 

Nabeel Saddal
E-Commerce Manager

Nabs joined the Normans team in May 2012 straight after graduating university. He manages Norman’s multi-channel eCommerce, from dealing with key account operations to third party marketplaces. He also coordinates stock logistics and processes.


Delphine Boardman
E-Commerce Admin

Delphine joined Normans in 2017 after graduating in Graphic Design from Leeds Beckett University. Working within the e-commerce team, she manages the Normans eBay site, as well as producing content and imagery for product listings on marketplaces. Having played the clarinet at school, she would love to learn to play the piano in the near future.


Duan De Waal
E-Commerce Admin

Duan joined the Normans team in April 2017 with a degree in Music Technology and a background in sales and e-Commerce. Mainly focusing on stock movement and operational reporting, he's also involved in marketplace analysis and deals with third party marketplace listings.


Zoe Sample
E-Commerce Admin

Zoe joined the Ecommerce team in February 2016, managing pricing across the board as well as reporting and analysing market trends. She also makes sure stock moves through our transport network so all orders will leave on time. Having played the flute and keyboard at school many years ago and Zoe hopes to learn the piano in the future.


Gary Collins

Technical Operations Manager

Gary joined the Normans team in May 2012. Gary is part of the E-Commerce team focusing on technical operations aspects. He ensures our systems are working as they should be and helps to fix them if they're not. He would like to learn to play the guitar if the time could be found to do so.


Rory Butler

Sales Advisor

Rory joined Normans  in October 2017 as a member of the sales team. Primarily he plays the guitar and bass, but he has picked up a few other instruments in over 12 years of playing. He most enjoys performing live and playing jazz music.