Our team of instrument specialists are on hand at every stage of the purchasing process to ensure everything runs smoothly.
The Normans Experience
Enquiry/Product Advice
We pride ourselves on speed of response, so whatever your chosen communication method you’ll get all the expert advice you need without delay.
Samples
It’s often helpful to get your hands on the instrument(s) to make sure they are suitable for your project. Take advantage of our Free sample service with in-stock instruments delivered next day.
Quote/Tender
Once you’ve decided on the instruments you need, we’ll provide a written quotation within 24 hours (often much less!). For higher value purchases it is often necessary to go out to tender. Our team have vast experience of this process and will compile a high-quality tender response to the specification and timelines specified.
Order & Payment Options
Orders are usually placed via email but we just need an official requisition/order number to secure your instruments. Smaller orders can even be placed online using a Purchase Order. Education customers are not required to pay up front, you will have 30 days from invoice to process your payment.
Delivery
Our logistics team are experienced in fulfilling bulk orders and are trained to ensure your instruments are handled, packaged, and quality control checked to reach you in perfect condition. We offer a range of free personalised delivery solutions and use multiple delivery partners to offer the right service for you. We can split your order and delivery to multiple sites, remove and recycle excess packaging and even store your instruments in our warehouse until you are ready to receive them.
After-Sales Support
Your dedicated support contact is ready to assist with any follow up queries and help you keep your instruments in good working order. Our 5 year warranty and maintenance repair services will keep them in tip top condition so that you can concentrate on teaching.
