Evening opening hours: Our phone lines and live chat are open until 7pm this Tuesday, Wednesday and Thursday.
Contact
01283 535333
FREE UK DELIVERY
on orders over £50
5 year warranty
on items over £150
join Normans Select
for better prices & more

Delivery

At Normans we not only understand the need for efficient delivery but also the importance of informing and reassuring our customers prior to placing an order. Here are the answers to a few key questions our customers ask about delivery. Hopefully we have covered everything you need to know but should you have any further questions please don't hesitate to email support@normans.co.uk or call our Support Team on 01283 535333. 

How much do you charge for shipping?

All orders with a total value of over £50.00 for delivery to a UK mainland* address will qualify for FREE SHIPPING.

Prices relating to the shipping charge for an individual item are clearly listed at the bottom of each individual product page under Delivery & Returns. Where multiple items are ordered the charge is calculated based on the items purchased and the delivery destination. The total shipping charge is clearly stated at checkout prior to a request for payment. For certain overseas destinations we will generate a bespoke quotation after checkout is completed. In this case you will not be charged for delivery at checkout as payment will be taken on your acceptance of our shipping quotation.  

Due to the complex nature of parcel delivery (particularly overseas) Normans reserves the right to amend the quoted shipping price in exceptional circumstances (for example large/heavy items, such as a Piano, to first floor apartments/final destinations at the extremities of a region). Please be assured that this is a very rare occurrence and we will always contact you prior to shipping in order to discuss the issue with you and agree a mutually acceptable cost/solution.

For international customers, country specific pricing information can be found by selecting your country from the drop-down menu in the 'Do you offer International Delivery' section below.

*Mainland UK does not include Scottish Highlands and Islands.

How do you deliver orders in the UK?

Once your order has been picked, packed and passed to one of our delivery partners we will send you an email to confirm it's on the way along with a copy of your invoice. The delivery method used will be shown just above the delivery address on the invoice.

Smaller items are usually sent via Royal Mail 48, and Standard Deliveries usually arrive within 2-5 working days of your order being placed.  They may also be delivered on a Saturday depending on the dispatch date. For more information on our Royal Mail 48 service please click here

Larger/Heavier items, are shipped using DPD and Standard Deliveries usually arrive within 2-5 days of your order being placed. On the morning of delivery DPD will send you a text and/or email to confirm your 1 hour delivery time slot. If you are not available then simply reply to the text or use their online service to rearrange the delivery. If you are out when they attempt delivery they will leave a ‘calling card’ and try again on the next working day. Alternatively, you can arrange to collect your parcel from a local parcel shop or collection point. For further information on our DPD service please click here.

Extra large items (for example Digital Pianos and Double Basses) are shipped via United Pallet Network. This specialist pallet delivery service will pick up your goods from our warehouse and arrange delivery to you within 48 hours of dispatch. As these are very large items, they will strip and retain the pallet, however are not able to take goods inside the property. We would advise having somebody else on hand when this is delivered to help. We do request the driver contact you 1 hour prior to delivery to confirm somebody is available at the delivery address. If you require delivery on a specific day, please contact us and we will happily arrange this for you. Saturday deliveries are available with extra large items, but incurs an extra charge, Please call for details. Express delivery is not available for UPN deliveries. For more information on our United Pallet Network service, please click here.

Piano deliveries, due to their bespoke nature, are delivered by a specialist firm and our warehouse team will contact you to arrange a mutually convenient delivery date. 

Express Shipping 

On the majority of our products we offer an Express Shipping option for a small surcharge. If this is available on the item you have ordered, and to the delivery location requested, you will be presented with the option at checkout. Express deliveries to UK mainland are Next Working Day (Monday to Friday) providing your order is placed by 2:00pm Monday - Friday (e.g. if you place your order at 1:00pm on a Monday, you will receive your parcel on Tuesday. If you place your order on Sunday at 1:00pm, it will also be delivered on Tuesday). A full breakdown of our Express Shipping  charges and transit times  can be found in the 'How long will my delivery take to arrive?' section below. All express deliveries are made by DPD,  for further information on their service please click here.  Please note: Express shipping is not available with UPN deliveries (we use UPN for extra large products such as digital pianos).

Weekend Shipping

To make things easier for those who are unable to accept deliveries during the week, we also offer a Weekend Delivery service within the UK. This is available on many items and the option will be shown at checkout if available to you. Orders will need to be placed before 2:00pm on Friday for delivery that weekend. Orders placed after this time will be delivered the following weekend. They will be delivered by DPD who will attempt delivery on Saturday and if unsuccessful they will try again on Sunday. Their Predict service will give you a 1 hour window and allow you to reschedule should it be necessary. For further information on our DPD service please click here.  Weekend shipping is available at an extra charge.

How long will my delivery take to arrive?

The time it takes for your order to arrive will depend on the delivery service you have chosen and the country your goods are to be delivered to. The table below gives a full breakdown of countries, services and costs. More detailed country specific information can be found by selecting your country in the 'Do you offer International Delivery' section below.

 Country     Standard Delivery Time   Standard Delivery Price                  Express Delivery Time
(When Ordered Before 2pm GMT Mon - Fri)
Not Available for Extra Large Items
                Express Delivery Price
 Mainland UK 2-5 Days £1.99 (Free over £50)   Next Working Day £4.99 
        Weekend Delivery (Order Before Friday at 2pm)  £9.99 
 Northern Ireland  3-5 Days £14.99    2 Working Days   £19.99
 Scottish Highlands  3-5 Days  £14.99    2 Working Days £19.99
 Channel Islands  3-5 Days  £14.99    2 Working Days  £19.99
 Scottish islands   3-5 Days  £14.99    2 Working Days  £19.99
 Isle of Man    3-5 Days  £14.99    2 Working Days  £19.99
 Scilly Isles   3-5 Days  £14.99    2 Working Days  £19.99
 Republic of Ireland     3-5 Days  £14.99    2 Working Days  £19.99
 Germany   3-5 Days  £12.99
   2-3 Working Days  £15.99
 France   3-5 Days   £12.99    2-3 Working Days
 £15.99
 Italy  4-7 Days
 £14.99
   3-4 Working Days  £19.99
 Spain  4-7 Days  £14.99    3-4 Working Days  £19.99
 Poland  4-7 Days  £14.99    4-5 Working Days  £19.99
 Belgium  3-5 Days  £12.99    2-3 Working Days  £15.99
 Luxembourg  3-5 Days  £12.99    2-3 Working Days  £15.99
 Netherlands  3-5 Days  £12.99    2-3 Working Days  £15.99
 Austria  4-7 Days  £14.99    3 Working Days  £19.99
 Denmark  4-7 Days  £14.99    3 Working Days  £19.99
 Czech Republic  4-7 Days  £14.99    3-4 Working Days   £19.99
 Slovakia  4-7 Days  £14.99    3-4 Working Days  £19.99
 Croatia  4-7 Days  £19.99    Not Available Not Available
 Estonia  4-7 Days   £19.99    Not Available Not Available
 Finland  4-7 Days   £19.99    Not Available Not Available
 Hungary  4-7 Days   £19.99    Not Available  Not Available
 Portugal  4-7 Days   £19.99    Not Available  Not Available
 Slovenia  4-7 Days   £19.99    Not Available  Not Available
 Sweden  4-7 Days   £19.99    Not Available  Not Available
 Bulgaria 5-8 Days
 £34.99    Not Available  Not Available
 Greece 5-8 Days
 £34.99    Not Available  Not Available
 Latvia  5-8 Days  £34.99    Not Available  Not Available
 Lithuania  5-8 Days  £34.99    Not Available  Not Available
 Romania  5-8 Days  £34.99    Not Available  Not Available


Do you offer International Delivery?

Yes, we are able to deliver worldwide but the services we use and the shipping charges obviously vary depending on the destination and size of your parcel. 

The Shipping Table in our 'How long will my delivery take to arrive?' section above provides an overview of our International services. For further country specific delivery information, please select your country from the dropdown menu below.


Please note that overseas customers are responsible for paying any local taxes or duties on importation of goods to their country.  

Unfortunately we are unable to ship Yamaha and Line 6 products outside of Europe. If you have added any of these products to your basket, you will be asked to remove them or change your delivery address before you can proceed with your order. Any orders received that do not comply will be refunded and you will be notified. 

Shipping Zones


Our Standard Shipping Zones are as follows:

UK ZONE A

UK Mainland Only

UK ZONE B
Scottish Highlands/Islands, Northern Ireland, Channel Islands, Isle of Man, Isles of Scilly

EUROPE ZONE A
Republic of Ireland, Belgium, France, Germany, Luxembourg, Monaco, Netherlands

EUROPE ZONE B
Austria, Czech Republic, Denmark, Italy, Poland, Spain, Slovakia

EUROPE ZONE C
Croatia, Estonia, Finland, Hungary, Portugal, Slovenia, Sweden

EUROPE ZONE D
Bulgaria, Greece, Latvia, Lithuania, Romania

If your country of residence is not included in the list above then your order will require a bespoke shipping quotation. Please contact us for further information.

Who do you use to deliver your parcels? 

We use a number of delivery partners depending on the size, value and destination of your parcel. More information can be found via the links below. 

DPD
Royal Mail
United Pallet Network

Maximum Parcel Weights

For non UK deliveries, our couriers will only accept parcels up to 30kg. Orders that exceed this weight (e.g. digital pianos) will be shipped via an alternative method. 
In this case, you will not be charged for shipping when completing checkout. Once your order is received, we will source the best possible shipping quote and a member of our team will contact you to confirm your acceptance. If you are happy, they will take payment and arrange for your goods to be shipped. In the unlikely event that you do not accept we will simply cancel your order and a full and immediate refund will then be processed.
Would like us to provide a delivery estimate prior to placing your order online?
Please call +44 (0)1283 535333 or email and our team will be happy to advise.

BFPO Addresses

Unfortunately we are unable to accept deliveries to BFPO addresses. If you have any questions about this, please give us a call on +44 (0) 1283 535333 and our team will be happy to help.

Loading...