When you need to return instruments to us it's essential that you package them correctly to ensure they don't get damaged during transit. Here I'm going to explain How To Package a Flute For Transit / Returns. https://www.youtube.com/watch?v=_c6gJk8Sdg0&feature=youtu.be If you have any queries please don't hesitate to contact us via our Repairs page. Or call the sales team on: 01283 535333 or email: firstname.lastname@example.org and they will be happy to help too. Check out more of our How to video's here.