It's important that when you return a musical instrument you package it correctly. This ensures it doesn't get damaged during transit and arrives back at Normans safely. Watch this helpful video How To Package a Mini Clarinet For Transit / Returns. https://www.youtube.com/watch?v=xJPrHEv1mGA&feature=youtu.be If you have any queries please don't hesitate to contact us via our Repairs page. Or call the sales team on: 01283 535333 or email: firstname.lastname@example.org and they will be happy to help too. Check out more of our How to video's here.