Packaging your instrument for return is very important. You want to ensure its protected so it doesn't get damaged or dented on its return. Watch this helpful 'how do' How To Package a Saxophone For Transit / Returns. https://www.youtube.com/watch?v=oXlQEh54KS0&feature=youtu.be If you have any queries please don't hesitate to contact us via our Repairs page. Or call the sales team on: 01283 535333 or email: email@example.com and they will be happy to help too. Check out more of our How to video's here.