Customer Service Satisfaction

Providing quality service is at the centre of everything we do at Normans and our corporate culture is built around the Normans Customer Promise which was developed by staff, at all levels, as a standard we have set ourselves. From Product Advisors to Warehouse Operatives our ethos is the same;

‘To provide our customers with the highest standards of support possible and make their buying experience enjoyable and hassle free’.

We are passionate about delivering this promise, as our business is nothing without happy customers. Don’t just take our word for it –

trust-pilot

We use Trustpilot to gather feedback on our service and we are proud to say we have a Trustscore of 4.9/5 from over 8,000 customers.

‘Excellent service, no issues and prompt delivery all as promised.’

‘Great price, really friendly customer service. I’ll be shopping with Normans again.’

‘Excellent instrument. Brilliant price. Perfect service. Thank you.’

 

Education Services

We offer many services for our Educational Customers’ with the aim to take away unwanted pressure and make the ordering process a quick and enjoyable one. We appreciate that the core focus of Music Education is the learning and engagement of pupils, not purchasing instruments, which is why we have carefully selected products and systems in place to help achieve our aim.

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Education Account

We understand the need to process orders efficiently as time is precious, which is why we have an Education Account where you can pay on invoice using a purchase order, meaning orders are processed on our system much quicker. Along with the benefit you also get these –

  Pay on Invoice using a Purchase Order
  Preferential Pricing on a Range of Products
  Fast Track Priority Order Processing
  Exclusive Offers for Account Holders
  Discounted Servicing and Repairs
  Free UK Shipping – No Minimum Order

 

To find out more about how to sign up to our FREE Education Account, click here.

 

Product Selection

Having quality products is key to making learners music journey a long and successful one and therefore our product choices are based on constant monitoring and feedback from our customers. We review all products on their performance and we will not offer any instrument or accessory that hasn’t already been thoroughly researched and tested by our product specialists, suppliers and ultimately our customers, ensuring they are of an acceptable quality. Find out more about our most popular education brands –

 

Delivery Service

Delivery – this is the final step you take with us when purchasing an instrument and one that we understand is a very important one. That is why we have chosen specific delivery partners that understand the needs of our customers and are amongst the best performers in their category.

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CONTACT US

phonePhone: 01283 535333
International: +44 (0) 01283 535333
Fax: 0845 299 2333

emailOrders: education@normans.co.uk
Support: support@normans.co.uk
Sales: sales@normans.co.uk

chatLive chat: visit our website and
click the ‘Chat with Us’ button at
the bottom of your screen.

opening-timesSales: Mon-Fri : 09:00-17:30
Sat: 09:00-17:00
Support: Mon-Fri: 09:00-17:30

About the author

Lucy joined Normans in November 2018 after finishing her A-Levels, one of them being Music. A very talented musician who plays the Saxophone, Clarinet and Piano to a high standard. I'm sure you'll agree, she's a great addition to the Sales Team. In Lucy's spare time, she loves to travel!

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