Customer Service Satisfaction
Providing quality service is at the centre of everything we do at Normans and our corporate culture is built around the Normans Customer Promise which was developed by staff, at all levels, as a standard we have set ourselves. From Product Advisors to Warehouse Operatives our ethos is the same;
‘To provide our customers with the highest standards of support possible and make their buying experience enjoyable and hassle free’.
We are passionate about delivering this promise, as our business is nothing without happy customers. Don’t just take our word for it –
We use Trustpilot to gather feedback on our service and we are proud to say we have a Trustscore of 4.9/5 from over 8,000 customers.
‘Excellent service, no issues and prompt delivery all as promised.’
‘Great price, really friendly customer service. I’ll be shopping with Normans again.’
‘Excellent instrument. Brilliant price. Perfect service. Thank you.’
We offer many services for our Educational Customers’ with the aim to take away unwanted pressure and make the ordering process a quick and enjoyable one. We appreciate that the core focus of Music Education is the learning and engagement of pupils, not purchasing instruments, which is why we have carefully selected products and systems in place to help achieve our aim.
We understand the need to process orders efficiently as time is precious, which is why we have an Education Account where you can pay on invoice using a purchase order, meaning orders are processed on our system much quicker. Along with the benefit you also get these –
To find out more about how to sign up to our FREE Education Account, click here.
Having quality products is key to making learners music journey a long and successful one and therefore our product choices are based on constant monitoring and feedback from our customers. We review all products on their performance and we will not offer any instrument or accessory that hasn’t already been thoroughly researched and tested by our product specialists, suppliers and ultimately our customers, ensuring they are of an acceptable quality. Find out more about our most popular education brands –
Delivery – this is the final step you take with us when purchasing an instrument and one that we understand is a very important one. That is why we have chosen specific delivery partners that understand the needs of our customers and are amongst the best performers in their category.
Phone: 01283 535333
International: +44 (0) 01283 535333
Fax: 0845 299 2333
Live chat: visit our website and
click the ‘Chat with Us’ button at
the bottom of your screen.
Sales: Mon-Fri : 09:00-17:30
Support: Mon-Fri: 09:00-17:30